Effective Date: January 1, 2025
At Odisha Book Emporium, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds.
1. Return Policy
You may return most items within 7 days of delivery for a full refund or exchange, provided the following conditions are met:
- The item is in its original, unused condition.
- The item is in its original packaging with all tags and labels intact.
- You have the original invoice or proof of purchase.
- The item is not a non-returnable product (see Section 5).
2. How to Initiate a Return
To request a return, please follow these steps:
- Log in to your account on our website.
- Navigate to My Orders and select the order containing the item you wish to return.
- Click on "Request Return" and provide the reason for your return.
- Our team will review your request and provide return instructions within 2-3 business days.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund as follows:
- Credit/Debit Card: Refund will be credited to your original payment method within 7-10 business days.
- UPI/Wallet: Refund will be processed within 5-7 business days.
- Cash on Delivery (COD): Refund will be transferred to your bank account via NEFT/IMPS within 7-10 business days.
4. Exchanges
We offer exchanges for items of the same value. If you wish to exchange an item for a different product, please mention this when initiating your return request. Exchanges are subject to product availability.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Items that have been used, damaged, or altered by the customer.
- Items without original packaging or tags.
- Gift cards and digital products.
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a free pickup and provide a full refund or replacement at no additional cost.
7. Cancellation Policy
You may cancel your order before it is shipped. Once the order has been shipped, cancellation is not possible, and you will need to initiate a return after delivery.
8. Contact Us
For any questions about our Refund & Returns Policy, please contact us:
- Email: shibashiskar1966@gmail.com
- Phone: 9338655817, 9337511362
- Address: Main Branch - Nimchouri, Cuttack, Odisha, India, Pin: 753002